rd999 Privacy Policy — How We Handle Your Data

Your privacy matters to rd999. This policy explains what personal data we collect, how we use it, and the rights available to you as a player on our platform.

Last updated: January 2026

Introduction

rd999 ("rd999", "we", "us", "our") operates the online casino and sports betting platform at rd999.ws (the "Platform"). We are committed to protecting and respecting the privacy of everyone who uses the Platform. This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this Policy carefully to understand our practices regarding your personal data.

By registering an account or using any part of the rd999 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

Important: This Policy should be read together with our Terms & Conditions, which also govern your use of the rd999 Platform. Where we refer to "personal data" in this Policy, we mean any information from which you can be identified, directly or indirectly, including your name, mobile number, payment details, IP address and account activity.

Data We Collect

rd999 collects personal data from you in the following categories. We only collect data that is necessary for the purposes described in this Policy and do not collect more data than we need.

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Identity Data
Full name, date of birth, national ID number, photograph (for KYC), and residential address provided during registration or verification.
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Payment Data
Mobile banking account numbers (bKash, Nagad, Rocket, Upay), bank account details, and transaction records including deposit and withdrawal history.
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Device & Contact Data
Mobile phone number, email address (if provided), device type, operating system, browser type, and unique device identifiers used to access the Platform.
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Technical & Usage Data
IP address, login timestamps, session duration, pages viewed, links clicked, game history, bet amounts, wagering patterns, and error logs generated during Platform use.
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Gaming Behaviour Data
Game preferences, bet frequency, session lengths, bonus usage, and responsible gaming tool interactions (deposit limits set, self-exclusion requests, time-out periods).
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Communications Data
Records of support conversations, complaint submissions, feedback forms, and any other correspondence you send to rd999 through any channel.

How We Use Your Data

rd999 processes personal data only for legitimate purposes directly connected to the operation of the Platform and our obligations to you as a player. The specific purposes for which we use your data are:

  • To create and manage your rd999 account, verify your identity and age, and process your registration in compliance with KYC requirements.
  • To process deposits, withdrawals, and other financial transactions on your account, and to maintain accurate records of all account activity.
  • To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct on the Platform, and to report suspicious transactions to relevant authorities as required by law.
  • To provide you with customer support, respond to your enquiries and complaints, and communicate important account updates, security alerts, and changes to our policies.
  • To personalise your experience on the Platform, including displaying relevant promotions, tailoring bonus offers based on your gaming history, and providing responsible gaming prompts where appropriate.
  • To improve the Platform, analyse usage trends, conduct internal research, test new features, and ensure technical stability and security of the Platform's systems and infrastructure.

rd999 processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

  • Contract performance: processing is necessary to provide the Platform services to you under our Terms & Conditions and to fulfil any transaction you initiate.
  • Legal obligation: processing is necessary for rd999 to comply with applicable anti-money laundering laws, KYC requirements, and any other legal obligations to which rd999 is subject.
  • Legitimate interests: processing is necessary for rd999's legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided those interests are not overridden by your rights.
  • Consent: where rd999 relies on your consent as the legal basis (for example, for certain marketing communications), you may withdraw that consent at any time by contacting rd999 support.

Sharing Your Data

rd999 does not sell your personal data to third parties. We share your personal data only in the following limited circumstances:

  • Payment processors and mobile banking partners (bKash, Nagad, Rocket, Upay, and partnered banks) — to process your deposits and withdrawals. These partners process your data only as instructed by rd999 and are bound by data confidentiality obligations.
  • Technology and platform service providers — including hosting, security, analytics, and customer support tool providers — who process personal data on our behalf to help us operate the Platform.
  • Regulatory and law enforcement authorities — where rd999 is legally required or permitted to disclose your personal data, for example in response to a court order, anti-money laundering investigation, or regulatory audit.
  • Fraud prevention and identity verification agencies — to verify your identity, confirm your age, and screen for fraudulent or suspicious activity. These agencies may retain verification records in accordance with their own policies.

All third parties with whom rd999 shares your personal data are required to implement appropriate technical and organisational security measures to protect your data. rd999 remains accountable for ensuring that any third-party processing of your data is carried out in accordance with this Policy.

Cookies and Tracking Technologies

rd999 uses cookies and similar tracking technologies on the Platform to support essential functionality, improve your experience, and monitor Platform performance. We use three categories of cookies:

  • Essential cookies: strictly necessary for the Platform to function. These cookies enable core features such as session management, login authentication, and security controls. They cannot be disabled without preventing the Platform from working correctly.
  • Analytics cookies: used to collect anonymised data about how visitors use the Platform, including pages visited, session duration, and navigation paths. This data helps rd999 identify performance issues and improve the Platform experience.
  • Functional cookies: used to remember your preferences and settings, such as your language preference and display settings, so that you do not need to re-enter them each time you visit the Platform.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies will impair your ability to use the Platform. rd999 does not use cookies to serve third-party advertising or to track your activity on other websites.

Data Retention

rd999 retains your personal data for as long as your account is active and for a further period after account closure as required by applicable law and our internal compliance obligations. In general, account data and transaction records are retained for a minimum of five (5) years from the date of the last transaction or account closure, whichever is later, to satisfy anti-money laundering record-keeping requirements.

Personal data that is no longer required for the purpose for which it was collected, and for which no legal retention obligation exists, will be securely deleted or anonymised. Communications data (support records) is retained for a period of three (3) years from the date of the last interaction, unless a longer retention period is required in connection with an ongoing complaint or legal proceeding.

Data Security

rd999 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform, encrypted storage of sensitive account credentials, access controls restricting internal data access to authorised personnel on a need-to-know basis, and regular security audits and vulnerability assessments of the Platform's infrastructure.

Whilst rd999 takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. You play an important role in keeping your account secure by maintaining a strong, unique password and notifying rd999 immediately if you suspect any unauthorised access to your account. rd999 will never contact you to ask for your full password by any means.

Your Data Rights

As a user of the rd999 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact rd999 support using the details in the Contact section below. rd999 will respond to all valid rights requests within a reasonable time.

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Right to Access
Request a copy of the personal data rd999 holds about you.
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Right to Rectification
Ask rd999 to correct inaccurate or incomplete personal data held on your account.
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Right to Erasure
Request deletion of your personal data where it is no longer necessary for rd999 to retain it, subject to legal retention obligations.
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Right to Object
Object to rd999 processing your data for legitimate interests or direct marketing purposes where you feel your rights override those interests.
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Right to Portability
Receive a copy of your personal data in a structured, machine-readable format where processing is based on consent or contract.
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Right to Restrict
Ask rd999 to restrict processing of your data in certain circumstances, such as while a rectification request is being reviewed.

Please note that certain rights are subject to limitations. For example, rd999 cannot erase data that it is legally required to retain for compliance purposes, and rd999 cannot restrict processing that is necessary to fulfil a contractual obligation to you. rd999 will explain any applicable limitations when responding to your request.

Children's Privacy

The rd999 Platform is strictly for adults aged 21 years and above. rd999 does not knowingly collect personal data from anyone under the age of 21. If rd999 becomes aware that personal data has been collected from a person under 21 without appropriate consent, rd999 will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has provided personal data to rd999, please contact our support team immediately using the details in the Contact section below.

Changes to This Privacy Policy

rd999 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will notify registered users by posting a prominent notice on the Platform or by sending a notification to the mobile number or email address registered on your account. The updated Policy will take effect immediately upon posting unless a later effective date is specified.

Your continued use of the rd999 Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically so that you remain informed about how rd999 collects, uses, and protects your personal data.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to raise a data protection concern, please contact our support team. All data-related requests will be handled in strict confidence and responded to within a reasonable time during normal operating hours (Bangladesh Standard Time, UTC+6).

Email: [email protected]

Your Privacy Is Protected at rd999

Explore our games with confidence. rd999 uses SSL encryption and fair-play certified systems to keep your data and funds safe. For adults aged 21 and above only.

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21+ rd999 is for players aged 21 and above only. Please gamble responsibly.